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QUALITY POLICY

University of Patras

Department of Management Science & Technology (DET)

Postgraduate Program: Digital Innovation & Management

Quality Policy

The Postgraduate Studies Program in Digital Innovation & Management recognizes Quality as a primary means to achieve a high level of educational and research work and is committed to ensuring quality in all its academic, educational, and research activities.

The Quality Policy of the Postgraduate Program in Digital Innovation & Management specifies the quality procedures for continuous monitoring of quality and improvement of the study program and educational processes, research actions, and services provided to students and society. It is shaped taking into account the corresponding Policy of the University of Patras, the Strategic Planning and Goal Setting, as well as the Internal Quality Assurance System of the Institution.

This Policy is based on the following fundamental values:

–  Academic freedom in teaching, research, expression, and dissemination of ideas within the framework of the Constitution and State Laws.

– Respect for meritocracy, academic and scientific ethics.

– Dedication to the advancement of science and the transmission and dissemination of knowledge with a sense of social responsibility.

The aim of the Quality Policy of the Postgraduate Program in Digital Innovation & Management is to achieve high-quality operation and continuous improvement of the educational and research work, in accordance with modern international academic and research practices. With this Policy, the Program aims to consistently respond to international challenges in research and education in the fields of Digital Marketing and Digital Governance (specializations of the program), the expectations of all members of the academic community, its graduates, and society.

Quality Policy of the Postgraduate Program in Digital Innovation & Administration:

– Aligns with the Quality Policy and strategic objectives of the Department of Management Science and Technology (DET) and the Institution.

– Promotes the mission of the Program and supports the implementation of its strategic objectives at academic, research, and administrative levels.

– Determines the framework of the Program’s goal setting and ensures that the set goals are monitored, measured, and achieved.

– Implements all processes conducted in the Postgraduate Program: Digital Innovation & Management.

– Strengthens the concept of quality that should govern all educational, research, and administrative processes. – — Commits all members of the academic community of the Program to work for the continuous improvement of the quality of educational and research processes and services provided to students and society.

In the context of implementing the Quality Policy, the Postgraduate Program in Digital Innovation & Management is committed to applying procedures that ensure:

– The suitability of the structure and organization of the postgraduate study program offered.

– The pursuit of learning outcomes and qualifications in accordance with the European and National Framework for Higher Education Qualifications.

– Continuous improvement of the educational process and effectiveness of teaching work and the connection of teaching with research.

– The suitability of the qualifications of the teaching staff.

– Promotion of the quality and quantity of the research work of the members of the academic unit.

– The level of demand for the qualifications obtained by the graduates in the labor market.

– The quality of support services, such as administrative services, libraries, and student welfare services.

The implementation of the Quality Policy requires continuous investigation, recording, and analysis of processes and their results, timely identification of problems, and initiation of their resolution, care for the satisfaction of all members of the academic community and collaborating bodies.

The implementation of the Department’s Quality Policy is carried out through annual review and internal inspection with the participation of all members of the academic community. The process is coordinated by the members of the Internal Evaluation Team (OMEA) of the Department in cooperation with the Quality Assurance Unit (MODIP) of the Institution and is supported by all the bodies and committees of the Program.

As part of the annual review and internal inspection, there is a gathering, recording, and processing of aggregate data with quantitative data related to the implementation of study programs, evaluation of courses and instructors by students, compilation of teaching staff inventory sheets for all courses, recording of the research production of the members of the Program, and generally monitoring and analyzing any other issue relevant to the operation and achievement of the goals of the postgraduate program. The results of the internal assessment are presented in a special session of the Department’s Assembly, where the necessary corrective interventions and improvement actions are decided.

For the implementation of quality assurance procedures, information systems are used for recording and processing quality data, which have been developed and operated under the responsibility of MODIP:

The Quality Policy is published on the website of the Program for the information of all interested parties and their participation in the envisaged procedures.

Quality Goal Setting of the Program

STRATEGIC GOAL ST.1. Upgrade and quality control of the Program

ST. 1.1. Increase the participation rate of students in the evaluation processes of the Program, through OMEA and informing the students.

ST. 1.2. Development of Program material

ST 1.3 Improvement of the graduation rate

STRATEGIC GOAL ST.2. Expanding the recognition of the Program

ST 2.1 Strengthening the presence of the Program on the internet

ST 2.2 Timely Publication of Program information

STRATEGIC GOAL ST.3. Strengthening Academic Development of the Program

ST. 3.1. Organization of annual targeted thematic lectures / seminars

STRATEGIC GOAL ST.4. Connecting the Program with external organizations

ST. 4.1. Strengthening ties with the graduates of the Program

STRATEGIC GOAL ST.5. Cultivating a culture of quality and excellence

ST. 5.1. Student participation in writing academic papers with faculty members of the Program

 

POLICY FOR SUPPORT AND DEVELOPMENT OF PROGRAM STAFF

An important element for the professional development of the teaching staff members is the operation of the Center for Teaching and Learning Support (KEDIMA). The University of Patras is the first tertiary education institution that established KEDIMA (2016) with the aim of the professional development and advancement of the teaching staff and the upgrading of teaching. KEDIMA offers various types of programs such as programs for specific groups of teaching staff (e.g., newly appointed teaching staff, contract teaching staff), programs upon requests from Departments, as well as ad hoc programs for the application of specific means, techniques, and teaching methods (such as for upgrading the digital skills of the teaching staff, for the application of collaborative and student-centered methods, for the application of innovative approaches such as the flipped classroom). KEDIMA is housed in a special space with capabilities for in-person, teleconferencing, or hybrid programs. To date, it has developed ten packages of educational material for university education and participates in European networks for the upgrading of university teaching. It is noted that KEDIMA is directly connected with quality assurance processes as it operates within the framework of the Quality Assurance Unit (MODIP) and aligns with all the components of the Unified Quality Assurance System (ESDP) of the Institution. The Quality Policy of the Postgraduate Program in Digital Innovation & Management Aligns with the Quality Policy and strategic objectives of the Department of Management Science and Technology (DET) and the Institution. Promotes the mission of the Program and supports the implementation of its strategic objectives at academic, research, and administrative levels. Determines the framework of the Program’s goal setting and ensures that the set goals are monitored, measured, and achieved. Implements all processes conducted in the Postgraduate Program: Digital Innovation & Management. Strengthens the concept of quality that should govern all educational, research, and administrative processes. Commits all members of the academic community of the Program to work for the continuous improvement of the quality of educational and research processes and services provided to students and society. In the context of implementing the Quality Policy, the Postgraduate Program in Digital Innovation & Management is committed to applying procedures that ensure: the suitability of the structure and organization of the postgraduate study program offered; the pursuit of learning outcomes and qualifications in accordance with the European and National Framework for Higher Education Qualifications; the continuous improvement of the educational process and effectiveness of teaching work and the connection of teaching with research; the suitability of the qualifications of the teaching staff; the promotion of the quality and quantity of the research work of the members of the academic unit; the level of demand for the qualifications obtained by the graduates in the labor market; the quality of support services, such as administrative services, libraries, and student welfare services.